As you know, getting background information on a client is crucial to any skin treatment. This gives you a better grab on health information, which services to complete, and what home care recommendations you’ll consider! Tu’el CEO, Lori Nestore, recently told Modern Salon in-depth details about her own skin care consultations... read below to get Lori’s secrets behind an epic skin care consultation.
Ask the important questions yourselfOne of the first things that an esthetician can take away from Lori’s skin care consultation is to ask the important questions yourself. In reality, no one enjoys filling out information forms! Clients can sometimes be lazy on a skin consultation form, leave questions blank or leave out important details. If you ask the important questions yourself, then it makes the consultation more personal and get a better grasp on the client’s history and concerns.
Take lifestyle into considerationA skin consultation form should have more than just allergy information and skin type… you need to understand the client’s everyday environment! Lori says that you need to understand the client’s environment, such as stress levels or how many hours they work daily, in order to suggest appropriate recommendations and home care. If you recommend a 30-minute skin care routine when the client gets home at 11:00 every night or travels frequently, then your home care routine is a waste.
Analyze skin prior to the treatmentThis may seem obvious, but every esthetician needs to analyze a client’s skin prior to any treatments. Understand the client’s goal for their skin and what they’re willing to do to achieve that goal. Your client’s goals should be your basis for home care and treatment recommendations.
Explain your routine, and be upfront about the fact that you’ll be discussing products and home care afterwardsThe easiest way to lose a client during a treatment is to start shoving product suggestions in their face! Instead of sounding like a salesman, be upfront from the beginning. Before the treatment and during the skin care consultation, let the client know that you will suggest products to continue for a regular home care regimen. Lori even suggests that you take it a step further: ask them, “how does that sound?” This way, the client understands that you’ll be suggesting products for a proper regimen, not pitching products for a sales increase.